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customer service

It’s Sunday and in between trying to enjoy the weekend I’m also spending some time today on domain management.  I’ve been moving domains out of Moniker as they come up for renewal for the past couple of years, as I’ve come to encounter far too many technical difficulties which have made domain administration there a […]

EPAG wins (my business)

October 22, 2009

This is going back a bit, before I started this blog, but it came to my mind today and I think its a good illustration of the power of good customer relations in winning and retaining customer loyalty. About six months or so ago, the landrush for the new .tel extension began.  Party of my […]